We Are Third Chapter Partners

…a technology consultancy focused on the global library community and its vendor partners.


…a seasoned group of professionals with deep experience in library systems, marketing, and operations, with a focus on the user’s digital experience.


…a group of trusted colleagues who value the professional relationships we have developed over years.

RSS Recent Posts

  • Partnering with Libraries and Vendors: API Technology and More March 31, 2017
    We recently launched a partnership with The Ferguson Library to dramatically improve the accuracy and effectiveness of library card renewal campaigns using API technology with Ferguson’s Sierra integrated library system. Their ILS vendor Innovative Interfaces asked me to talk about our experience on their blog. It’s been an fun and incredibly worth-while project. We are […]
    Ted Fons
  • It’s Time For a Library Promoter Score February 27, 2017
    I’m guessing that we all have been asked The Question at least once. It goes something like this: “On a scale of 0 to 10, how likely are you to refer our company/product to a colleague or friend?”  When an organization asks you this question, it’s employing the Net Promoter Score (NPS) methodology. Originally proposed by […]
    Gene Shimshock
  • Suspicious Behavior in the Library January 31, 2017
    As many of you know, Tom, Ted and I started Third Chapter Partners about a year ago. It’s been an interesting ride so far…we’ve performed over two dozen engagements and projects working with nearly twenty clients…libraries, consortia, and vendors of all types. So, as we enter our second year of practice and the New Year, […]
    Gene Shimshock

Why Third Chapter Partners?